Techniques Applied in Tacit Knowledge Creation for Competitive Advantage in Selected Classified Hotels within Mombasa City County, Kenya
DOI:
https://doi.org/10.53819/81018102t5236Abstract
This study explored techniques applied in tacit knowledge creation in selected classified hotels within Mombasa City County, Kenya. A cross-sectional descriptive survey design was used, with questionnaires, interview schedules, and secondary sources used to collect data. A sample of 835 respondents was drawn from a population of 5911 participants, which included departmental managers, departmental supervisors, subordinate staff, and hotel guests. The qualitative data obtained was coded, ordered and summarized according to themes per specific objectives. Descriptive analysis was employed on demographic characteristics and related information. Pearson correlation analyses was employed to evaluate the relationships existing between the four predictors and competitive advantage. Multiple regression analyses were employed on moderating variable to investigate its effect on predictors and dependent variable relationship. The findings indicated that there was a positive significant correlation between tacit knowledge creation and competitive advantage in selected classified hotels (P=0.0001<0.05). The F-calculated for the two models was higher than the F-critical, where model 1 was F=11.475> 2.45 and model 2 was F=6.247 > 2.18. These models produced strong fits for the study data and hence could be applied in forecasting the moderating effect of organizational factors on the association between tacit knowledge management and competitive advantage. The resulting R-value was calculated as0.916, and further indicated a high correlation degree between the Tacit Knowledge Creation and Competitive Advantage. The resulting R2 (Square) value obtained was 0.839, which indicated that the independent (Predictors) variables explained 83.9% of Competitive advantage in selected classified hotels within Mombasa City County. As a result, other elements not covered by this research accounted for 16.1% of the competitive advantage matrix. In this regard, this study recommended the hotel industry policy makers to propose application of Tacit Knowledge creation techniques as competitiveness strategies.
Keywords: Techniques, Tacit Knowledge, Creation, Competitive Advantage
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