Performance Drivers in Project Planning and Management of Registered Auto-Garages in Nairobi County, Kenya


  • Jacob Welikha Barasa Catholic University of Eastern Africa
  • Dr. Ngacha Njeri Catholic University of Eastern Africa
  • Dr. Evans Wabwire Catholic University of Eastern Africa



The study established the performance drivers in project planning management of registered auto-garages in Nairobi, Kenya. The research questions examined how leadership and governance influenced the direction of auto-garages in Nairobi and determined how access to credit facilities influenced the direction of registered auto-garages in Nairobi. The study was anchored on: Customer satisfaction theory and Interaction theory. A mixed-method approach was used in the study. The study population was the 82 registered auto-garages in Nairobi. The target population for the study was 625, and the sample size was 222; for quantitative data, a simple random technique was used, and for triangulation purposes, purposive sampling and simple random techniques were applied. The study used primary data collected using structured and unstructured interviews. A pilot study was conducted to test and improve the validity and reliability of the research instrument for quantitative data yielding Cronbach’s alpha of 0.600 which was found to be consistent and reliable. The study achieved a response rate of 92.79%, equivalent to 206 employees. Quantitative data were analyzed using descriptive statistics for frequencies and Pearson Correlation using Statistical Package for Social Sciences (SPSS version 23) at a 5% significance level. Qualitative data was analyzed and presented verbatim according to the research questions. The research also performed correlation and regression analysis to test and assess the relationships among variables to predict the management of registered auto-garages in Nairobi County, Kenya. Analyzed data was presented using tables to display the information. The research found that with better leadership and governance, there is always better management of auto garages in the study area. The study recommended that management have better leadership styles and managerial skills through training for better use of resources for quality service.

Keywords: Performance drivers, Project planning, Management, Registered auto-garages, Nairobi


Author Biographies

Jacob Welikha Barasa, Catholic University of Eastern Africa

Masters Student, Faculty of Arts and Social Sciences, The Catholic University of Eastern Africa


Dr. Ngacha Njeri , Catholic University of Eastern Africa

Lecturer, Faculty of Arts and Social Sciences, The Catholic University of Eastern Africa


Dr. Evans Wabwire, Catholic University of Eastern Africa

Lecturer, Faculty of Arts and Social Sciences, The Catholic University of Eastern Africa



Abbas, I.M. (2012). Management Skills – Tools for leadership Imperatives in Democracy.

Adair, J. (2003). Not Bosses But Leaders: How to lead the way to success (3rd ed.). Kogan.

Adalessosi, K. (2015). Financing Difficulties of Small and Medium Enterprises (SMEs) in West African Economic and Monetary Union (WAUMU) Area. China-USA Business Review, 7(2) 799-99. http:/org/doi:10.17265/1537-1514/2015.02.003

All Answers Ltd. (November 2018). Theories and Concepts of the SERVQUAL Model. Retrieved from

Ashar, K. (2019). Project Management: Essentials You Always wanted to know . (4th ed.). Vibrant Publishers.

Biswas, A. (2014). Financing Constraints for MSME Sector. International Journal of Interdisciplinary and Multidisciplinary Studies (IJMS), 1, 60-68.

Cole, N.L.(2019). Symbolic Interaction Theory: History, Development, and Examples.

Garg, A., & Weele, E. (2012). Succession Planning and Its Impact on the Performance of Small Micro Medium Enterprises within the manufacturing Sector in Johannesburg. International Journal of Business and Management, 7(9), 96.

GoK. (February, 2019). Draft National Automotive Policy. pdf.

Harvard Business Essentials (2006). Performance Management: Measure and Improve the Effectiveness of your Employees. Harvard Business School Press.

Jamali,D (2009). Constraints and Opportunities facing Women entrepreneurs in developing countries: A relational perspective. Gender in Management An International Journal 24(4) pp 232-251. https/

James, A. T., Kumar, G., Bhalla, M., Amar, M., & Jain, P. (2021). Analysis of challenges for automobile service garages in India: a structural modeling approach. Journal of Advances in Management Research, 18(3), 392-413.

JICA. (2021). Mobilizing Africa’s Automotive Industry for the future: Final Seminar for the study for the promotion of the African Automotive Industry (TICAD8 pre-event). https:/

Kowe, S.A., & Akinbola, O.A. (2019). Strategic Leadership and Sustainability Performance of Small and Medium Enterprises. Ekonomicko

Kumar, R. (2014). Research Methodology: A step-by-step guide for beginners . (4th ed.). Sage Publications Ltd.

Lussier, R.N., & Achua, C.F. (2010). Effective Leadership. (Fourth edition). South-Western Cengage Learning.

Meghana, A., Thorsten, B., & Asli, D. (2003). Small and Medium Enterprises across the Globe: A New Database. Policy Research Working Paper; No 3127.

Mugambi, E.N. & Karugu, W.N. (2017). Effect of entrepreneurial marketing on the performance of real enterprises: A case of Optiven Limited in Nairobi, Kenya. International Academic Journal of Innovation, Leadership and Entrepreneurship, 2(1), 46-70

Mwatela, F.K. (2020). Service Quality and Operational Performance of Registered Auto Garages in Mombasa County Kenya.

Ngugi, T.P. (2015). Influence of Kenya Industrial Estate Services on the Growth of Jua Kali Enterprises in Meru Country, Kenya.

OECD, (2020). Promoting Entrepreneurship and Innovative SMEs in a Global Economy: Towards a more Responsible and inclusive Globalization.

Profeta, P. (2017). Gender Equality in Decision-Making Positions. In Intereconmics 52(1):34-37.https:/

Shabin, A. (2006). SERVQUAL and Model of Service Quality Gaps: A Framework for Determining and Prioritizing Critical Factors in Delivering Quality Services.

Shvetsova, O.A, Tanubamrungsuk, P. &Lee, S (2021). Organization Leadership in the Automotive Industry: Knowledge Management and Intellectual Capital. The Open Transportation Journal 15 (1): 16-30.doi:10.2174/1874447802115010016

Sitharam, S., & Hoque, M. (2016). Factors affecting the performance of Small and Medium Enterprises in KwaZulu-Natal, South Africa. Problems and Perspectives in Management. (2-2)

Snyder, M. (2000). Women in African Economies: From Burning Sun to Boardroom. Fountain Publishers Ltd.

Thuku, A.G. (2017). Factors affecting access to credit by Small and Medium Enterprises in Kenya: A Case Study of Agriculture Sector in Nyeri County.

UN (2018). The 2030 Agenda and the Sustainable Development Goals: An Opportunity for Latin America and the Caribbean (LCIG.2681-p/Rev.3) Santiago.

UNDP (2011). 8 Governance Principles, Institutional Capacity and Quality.

UNESCO (2021). Engineering for sustainable Development: delivering on sustainable development Goals. International Centre for Engineering Education [17] ISBN: 978092- 3-100437-7(UNESCO), 978-7-51117-3665-9 (CCTP)

UNIDO. (2013). Independent UNIDO Country Evaluation Republic of Kenya.

Whetten, D.A. & Cameroon, K.S. (2016). Developing Management Skills (9th Ed). Pearson Education Ltd.




How to Cite

Barasa, J. W., Njeri, D. N., & Wabwire, E. (2023). Performance Drivers in Project Planning and Management of Registered Auto-Garages in Nairobi County, Kenya. Journal of Entrepreneurship & Project Management, 7(1), 38–53.