Effect of Human Resources Policies on Employee Satisfaction; A Case study of Loblaw Companies Limited, Canada

  • Reyna Dest Jawaad University of Alberta
  • Russell Weston Saputra University of Alberta
  • Sargent Weah Elorza University of Alberta


The study examined the effect of human resources policies on employee satisfaction in a case study of Loblaw Companies Limited in Canada. The study used an explanatory research design. The basis for using the design was to examine the relationship between the variables. The target population were employees from Loblaw Companies Limited. The study used purposive sampling to get the sample size of 289 employees. The study used questionnaires to collect the data. The analysis of the data was done using descriptive and inferential statistics. It was found that HR Policies are positively and significantly related to employee satisfaction (β=0.841, p=0.028). The study concluded that human resource policies are positively and significantly related to employee satisfaction. HR policies are the foundation of optimal utilization, management, workers' job satisfaction, and performance. A properly organized and adequate HR policy boosts employee job satisfaction and hard work in the firm. It also improves efficiency, motivates employees, and boosts employee performance. HR policies ensure that every employee of an organization is looked after, their needs are respected and proper benefits are available for their work. HR policies help address employee complaints, problems and grievances and outline how to solve them appropriately. The study recommended that firms develop methods for equitable and proper employee compensation. Managers should create appealing incentive programs. The management should always look for mechanisms that significantly increase employee happiness and performance. Sound human resource policies help build employee motivation and loyalty. This is especially true when the policies reflect established principles of fair play. The HR policies should guide how employees should behave in the workplace and how management handles issues such as complaints.

Keywords: HR policies, employee satisfaction, Loblaw Companies Limited, Canada

Author Biographies

Reyna Dest Jawaad, University of Alberta

Postgraduate student, University of Alberta

Russell Weston Saputra , University of Alberta

Lecturer, University of Alberta

Sargent Weah Elorza, University of Alberta

Lecturer, University of Alberta


Aggarwal, A., Sadhna, P., Gupta, S., Mittal, A., & Rastogi, S. (2022). Gen Z entering the workforce: Restructuring HR policies and practices for fostering the task performance and organizational commitment. Journal of Public Affairs, 2(3), 25-35. https://doi.org/10.1002/pa.2535

Dattaraju, A. (2020). Human Resources: A case study of must-have HR Policies, Hypothetical cases, Employment Legal Cases and their Worst-Case Analysis. International Journal of Scientific and Research Publications (IJSRP), 10(6), 47-56. https://doi.org/10.29322/IJSRP.10.06.2020.p10206

Elrehail, H., Harazneh, I., Abuhjeeleh, M., Alzghoul, A., Alnajdawi, S., & Ibrahim, H. M. H. (2019). Employee satisfaction, human resource management practices and competitive advantage: The case of Northern Cyprus. European Journal of Management and Business Economics, 4(1), 16-24

Garmendia, A., Elorza, U., Aritzeta, A., & Madinabeitia‐Olabarria, D. (2021). High‐involvement HRM, job satisfaction and productivity: a two wave longitudinal study of a Spanish retail company. Human Resource Management Journal, 31(1), 341-357. https://doi.org/10.1111/1748-8583.12307

Gürbüz, S. (2019). The effect of high performance HR practices on employees’ job satisfaction. Journal of Human Resource, 38(2), 110-123.

Huang, W. R. (2019). Job training satisfaction, job satisfaction, and job performance. Career Development and Job Satisfaction. International Journal of Human Resource and Leadership, 7(2), 16-28. https://doi.org/10.5772/intechopen.89117

Jawaad, M., Amir, A., Bashir, A., & Hasan, T. (2019). Human resource practices and organizational commitment: The mediating role of job satisfaction in emerging economy. Journal of Business & Management, 19(2), 37-48. https://doi.org/10.1080/23311975.2019.1608668

Joanna, W., & Jerzy, K. (2020). Conceptualizing job satisfaction and its determinants: A systematic literature review. Journal of Human Resource, 2(5), 138-167.

Kalyanamitra, P., Saengchai, S., & Jermsittiparsert, K. (2020). Impact of Training Facilities, Benefits and Compensation, and Performance Appraisal on the Employees' Retention: A Mediating Effect of Employees' Job Satisfaction. Journal of Systematic reviews 11(3), 69-78

Khan, M. A., Yusoff, R., Hussain, A., & Binti Ismail, F. (2019). The mediating effect of job satisfaction on the relationship of HR practices and employee job performance: Empirical evidence from higher education sector. International Journal of Organizational Leadership, 8(3), 78-94. https://doi.org/10.33844/ijol.2019.60392

Ling, F. Y. Y., Ning, Y., Chang, Y. H., & Zhang, Z. (2018). Human resource management practices to improve project managers’ job satisfaction. Journal of Management 2(1), 17-34. https://doi.org/10.1108/ECAM-02-2017-0030

Mahmood, A., Akhtar, M. N., Talat, U., Shuai, C., & Hyatt, J. C. (2019). Specific HR practices and employee commitment: the mediating role of job satisfaction. Employee Relations: The International Journal of Human Resource, 15(8), 74-81. https://doi.org/10.1108/ER-03-2018-0074

Raj, S., Nijjer, S., Ongsakul, V., & Singh, H. (2019). Determinants of key facets of job satisfaction in the banking sector: applying SMART PLS and artificial neural networks. Journal for Global Business Advancement, 12(2), 298-323. https://doi.org/10.1504/JGBA.2019.10022539

Saeed, B. B., Afsar, B., Hafeez, S., Khan, I., Tahir, M., & Afridi, M. A. (2019). Promoting employee's proenvironmental behavior through green human resource management practices. Corporate Social Responsibility and Environmental Management, 26(2), 424-438. https://doi.org/10.1002/csr.1694

Saks, A. M. (2022). Caring human resources management and employee engagement. Human Resource Management Review, 32(3), 100-108. https://doi.org/10.1016/j.hrmr.2021.100835

Saputra, F., & Mahaputra, M. R. (2022). Effect of job satisfaction, employee loyalty and employee commitment on leadership style (human resource literature study). Dinasti International Journal of Management Science, 3(4), 762-772.

Shaikh, M. R., Tunio, R. A., & Shah, I. A. (2017). Factors Affecting to Employee’s Performance. A Study of Islamic Banks. International Journal of Academic Research in Accounting, Finance and Management Sciences, 7(1), 312-321. https://doi.org/10.6007/IJARAFMS/v7-i1/2722

Suthar, B. K., Chakravarthi, T. L., & Pradhan, S. (2014). Impacts of Job Analysis on Organizational Performance: An Inquiry on Indian Public Sector Enterprises. Procedia Economics and Finance, 11(4), 166-181. https://doi.org/10.1016/S2212-5671(14)00186-5

Swanson, R. A. (2022). Foundations of human resource development. Berrett-Koehler Publishers.

Trost, A. (2020). Human Resources Policies. Cham: Springer International Publishing.

Zhang, Y. & Chen, C., (2019). Factors influencing employee Satisfaction among the firms in China. Journal of Huma Resources, 5(2), 17-41
How to Cite
Jawaad, R. D., Saputra , R. W., & Elorza, S. W. (2022). Effect of Human Resources Policies on Employee Satisfaction; A Case study of Loblaw Companies Limited, Canada. Journal of Human Resource & Leadership, 6(5), 11 - 20. https://doi.org/10.53819/81018102t5136