The Role of Supplier Relationship Management to the Supply Chain Performance of an Organization; A Case of Inyange Industries in Kicukiro District, Rwanda
DOI:
https://doi.org/10.53819/81018102t2332Abstract
The research study was role of supplier relationship management to the supply chain performance of an organisation. A case of Inyange industries in Kicukiro district, Rwanda and the target population was 152 employees and the same sample size was 152 as respondents .Study employed descriptive statistics and inferential statistics, and data was analysed with aid of SPSS software program version 25.0, descriptive statistics and inferential statistics were used to present frequencies tables, percentages, mean and standard deviation and Inferential analysis was employed in order to use Pearson correlation and multiple regression model to test the relationship between the independent variables and dependent variable. Descriptive statistics used to produce frequency tables, percentages and mean and standard deviation. Inferential statistics were used in order to provide person correlation and multiple regression model to test and draw relationship between variables both for independent band dependent, the effect of information sharing on supply chain performance at Inyange Industries in Kicukiro district, Rwanda. The overall means of results was4.48, the effect of quality dependability on supply chain performance at Inyange industries in Kicukiro district, Rwanda. The overall means of results was 4.48, the effect of service reliability on supply chain performance at Inyange Industries in Kicukiro district, Rwanda. The overall means of results was 4.48, the effect of supply chain strategy on supply chain performance at Inyange Industries in Kicukiro district, Rwanda. The overall means of results was 4.30 and the data on supply chain performance was analysed, the overall means of results was 4.63. Based on the results, it presented that the supply chain performance was on good grades. It indicated that the relationship between Supplier relationship management and supply chain performance at Inyange Industries in Kicukiro district, Rwanda between Information sharing , Quality dependability ,Service reliability and supply chain strategy and supply chain performance was 0.919, 0.855 ,0 .808 and 0.912 respectively, The results present the variables of supplier relationship management; Information Sharing, was not statistically significant with p value=0.168b, the Quality Dependability was not statistically significant with p value=0.210b, and the Service Reliability was not statistically significant with p value=0.132b and Supply chain strategy was statistically significant with p value=0.000b. It concluded that there was a significant relationship between supplier relationship management and supply chain. The study recommended that MINICOM should mobilize Rwandan citizens to be involved in supplier relationship management in far as the value chain is concerned in order to again money thus personal economic improvement.
Keywords: Supplier Relationship Management, Supply Chain Performance, Inyange Industries, Kicukiro District, Rwanda.
References
Beamon, B. M., Balcik, B. . (2008). Performance measurement in humanitarian relief chains (Vol. 21). International Journal of Public Sector Management.
Boddy, D., Cahill, D., Charles, M., Fraser-Kraus, H.,Macbeth, D. (2016). Quality dependability, Success and Failure in Implementing Partnering. European Journal of Purchasing and Supply Management.
Botes, A., Niemann, W.,Kotze, T. ( 2017). Buyer-supplier collaboration and supply chain resilience: A case study in the petrochemical industry (Vol. 28). South African Journal of Industrial Engineering.
Burnet. (2012). Supplier Connections in Commerce briefing: (Vol. 18). Worldwide Acquiring & Supply Chain Strategies.
Butt, A. S. (2019). Absence of personal relationship in a buyer-supplier relationship: case of buyers and suppliers of logistics services provider in Australia (Vol. 5). Heliyon.
Chakraborty, S., Bhattacharya, S. Dobrzykowski, D. D. (2014). Impact of supply chain collaboration on value co-creation and firm performance: A healthcare service sector perspective (Vol. 11). Procedia Economics and Finance.
Chemjor, R. K. (2015). Supplier evaluation criteria and procurement performance in parastatals in Kenya. University of Nairobi.
Chuah, P., Wong, W. P., Ramayah, T., Jantan, M. (2010). Organizational context, supplier management practices, and supplier performance: A case study of a multinational company in Malaysia. (Vol. 23). Journal of Enterprise Information Management.
Creswell, J. W. (2021). Research Design: Qualitative, quantitative, mixed methods approach. ( 2nd ed. London: ed.). Sage Publications.
Doganay, A., Ergun, S. (2017). The effect of supply chain collaboration on supply chain performance (Vol. 4). Journal of Management Marketing and Logistics.
Dung, L. T. (2015). Factors affecting the collaboration in supply chain of mechanical enterprises in Vietnam (Vol. 6). International Journal of Managing Value and Supply Chains.
Flynn, B. B., Huo, B.,Zhao, X. (2010). The impact of supply chain integration on performance: a contingency and configuration approach (Vol. 28). Journal of operations management.
Freitas, D. C. D., Oliveira, L. G. D. Alcântara, R. L. C. (2019). A theoretical framework to adopt collaborative initiatives in supply chains (Vol. 3). Gestão & Produção.
Gao, Y. (2010). Measuring marketing performance: A review and a framework (Vol. 10). The Marketing Review.
Gordon, S. (2008). Supplier Evaluation and Performance Excellence: A Guide to Meaningful Metrics and Successful Results. Florida. J. Ross Publishing.
Hallikas P.P, Vilko J.M. (2017). Risk assessment in multimodal supply chains. International Journal of Production Economics.
Hamid, A. A., Abu Naseib, A. G. and Eshag, E.A. (2018). The mediating role of value cocreation on the relationship between structural supply chain orientation and marketing adaptiveness: A structural equitation model. International Journal of Supply Chain.
Heikkila, J. (2012). Supply to Demand Chain Management/;Efficiency & Customer care Satisfaction (Vol. 6). Journal of Operation Management.
Henk, Z., Joanna, W. . (2004). Tools for studying urban agriculture and gender PRA.
Inyange. (2010). Strategic Business Plan for Inyange Industries. Kigali.
Jiang, Z., Henneberg, S. C. Naudé, P. (2012). Supplier relationship management in the construction industry: The effects of trust and dependence (Vol. 27). Journal of Business & Industrial Marketing.
Kanimba, F. . ( 2011). Circular ref 1608/15.03.01/INT/2011 of 26 July 2011 from MINICOM to all Ministries. MINICOM to all Ministries.
Kearney, D. (2013). Supplier performance management driving successful strategies and relationships.
Keely, l. . (2001). the supply chain management processes (Vol. 12).
Khan, J. (2011). Research Methodology. New Delhi. APH Publishing.
Kothari, C. (2004). Research Methodology: Methods and Techniques (Second Edition ed.). New Delhi: : New Age International (P) Limited.
Krizanova, A., Lăzăroiu, G., Gajanova, L., Kliestikova, J., Nadanyiova, M. Moravcikova, D. (2019). The effectiveness of marketing communication and importance of its evaluation in an online environment. Sustainability (Vol. 11).
Kumar, A. (2010). Research Methodology in Social Science. New Delhi. Sarup & Sons.
Kumar, V. (2018). An Empirical Investigation of the Linkage between Dependability, Quality and Customer Satisfaction in Information Intensive Service Firms. Exeter University.
Legge., B. (2019). Alternative to cost layoffs, people related cost reduction opportunity. United Kingdom.
Lemke, F., Goffin, K.,Szwejczewski, M. (2002). Investigating the Meaning of Supplier Manufacturer Partnerships: An Exploratory Study (Vol. 33). International Journal of Physical Distribution and Logistics Management.
Lockström, M., Schadel, H., Moser, R., Malhotra, M. . (2010). Antecedents to supplier integration in the automotive industry: a multiple-case study of foreign subsidiaries in China (Vol. 28). J Oper Manag.
Mathenge, G. D. . (2012). Responsible purchasing and supply chain management in Kenya, a critical Analysis of the Ethical Considerations in Procurement Management (Vol. 4). European journal of Business and Management.
Mathur, B; Dangayach,G.S;Mathur, A; . (2015). Performance Measurement of Supply Chain Management in Health Care Industries.
Mugenda, A. G. . (2008). Social science research: Theory and principles. Nairobi.
Mugenda, O. M. Mugenda. AG. . (2003). Research Methods, Qualitative and Quantitative Approaches.
Muriithi, K. (2013). The Influence of Supplier Relationship Management on Procurement Performance. Jomo Kenyatta University of Agriculture & Technology.
Mutangili, S. K., Awuor, E.. Cheluget, J (2020). Relationship between International Procurement Practices and Supply Chain Performance of Energy Development Agencies in Kenya (Vol. 4). Journal of Procurement & Supply Chain.
Nyamasege J.O. Biraori E. O. (2015). The effect of supplier relationship management on the effectiveness of supply chain management in Kenyan public sector (Vol. 6). International Journal of Managing Value And Supply Chains.
Olendo, J. A., Kavale, S. (2016). Effects of supplier relationship management on supply chain performance at Bamburi cement Mombasa. Mombasa, Kenya.
Oliveira, M. P. V., Mccormack, K., Ladeira, M. B., Trkman, P.Van Den Bergh, J. (2011). Supply chain process collaboration and Internet utilization: an international perspective of business-to-business relationships. conomic and Business Review.
Orodho, A. J. . (2005). Essentials of Educational and Social Science Research methods.
Osoro A. (2015). Factors affecting performance of Supply Chain system in the petroleum industries in Kenya (Vol. 5 ). An International Journal of scientific and Research Publications.
Otieno O., Getuno p. (2017). Effects of Procurement Regulations on Performance of Public Secondary Schools in Nairobi City, County, Kenya (Vol. 5). International Journal of Innovative Social Sciences & Humanities Research. Retrieved July-Sept 2017
Paiva, E. L., Phonlor, P. D'avila, L. C. (2008). Buyers-supplier relationship and service performance: An operations perspective analyses. Journal of Operations and Supply Chain Management.
Pandey. (2010). Financial managemnt.New delhi ( 7 ed. ed.). Vikas publishing company.
Petrovic L. (2017). quality perceptions on the Supply Chain Management Practices and Supply Chain Performance in the Australian Manufacturing Industry. Australia: Monash University.
Ponomarov S.Y. (2017). Holcomb Understanding the concept of supply chain resilience (Vol. 20). The Int. Journal of Logistics Management.
Prater ; Lummus;Holweg, M. (2005). An Investigation into Supplier Responsiveness (Vol. 16). International Journal of Logistics Management.
Qatawneh, H. (2018). Hybrid communication strategies and tools as a strategic lever to improve supply chain performance (Vol. 13). International Journal of Business and Management.
-Qi, Y., Boyer, K. K. Zhao, X. (2009). Supply chain strategy, product characteristics, and performance impact: evidence from Chinese manufacturers (Vol. 40). Decision Sciences.
Ramayah, T., Sang, T. Y., Omar, R. Dahlan, N. M. (2008). Impact of information technology (IT) tools, partner relationship and supply chain performance. (Vol. 13). Asian Academy of Management Journal.
Ratemo.J. (2011). the influence of Supplier Relationship Management of Procurement Performance. Jomo Kenyatta University of Agriculture and technology.
Razavi, S. M., Abdi, M., Amirnequiee, S. Ghasemi, R.,. (2016). The impact of supply chain relationship quality and cooperative strategy on strategic purchasing (Vol. 5). Journal of Logistics Management.
Robinson, C. J., Malhotra, M. K. (2005). Defining the concept of supply chain quality management and its relevance to academic and industrial practice. International Journal of Production Economics.
Sekeran, K. (2009). Research Methods for Business. A Skill Building Approach. UK: John Wiley and Sons.
Vikas K., Archana K., Jose A. G., Ming L. (n.d.). Dependability a Key Element for Achieving Competitive Advantage: A Study of Information Service Firms Dublin City University, Business School. Department of Business Economics, University of Delhi, New.
