KIBITHE, T. W.; CHEBII, W. C. Influence of Service Quality Differentiation Strategy on Customer Loyalty in Commercial Banks within Nakuru Municipality. Journal of Strategic Management, [S. l.], v. 2, n. 2, p. 62–82, 2018. Disponível em: https://stratfordjournals.org/journals/index.php/journal-of-strategic-management/article/view/166. Acesso em: 18 jul. 2024.