CHEBII, W. C.; KIBITHE, T. W. The Effect of Porter’s Generic Competitive Strategies on Customer Satisfaction in Commercial Banks within Nakuru Municipality, Kenya. Journal of Strategic Management, [S. l.], v. 2, n. 3, p. 1–24, 2018. Disponível em: https://stratfordjournals.org/journals/index.php/journal-of-strategic-management/article/view/167. Acesso em: 18 jul. 2024.