Owii, M. A., Wasike, S. and Ntale, J. (2018) “Customer Relationship Management and Competitive Advantage: A Case of Kenya School of Government”, Journal of Strategic Management, 2(5), pp. 32–46. Available at: https://stratfordjournals.org/journals/index.php/journal-of-strategic-management/article/view/237 (Accessed: 8 September 2024).