Demand Factors and The Employment of Persons with Disability in 3-5 Star Hotels in Nairobi City County, Kenya
DOI:
https://doi.org/10.53819/81018102t7009Abstract
The study sought to explore the demand factors influencing the employment of persons with disabilities (PWDs) in 3-5-star hotels in Nairobi City County, Kenya, amid the observed lower employment rates of PWDs compared to able-bodied individuals. Employing a descriptive survey research design, the study gathered both qualitative and quantitative data from 32 organizations, including 31 hotels and the National Council for Persons with Disability, using a census sampling technique. Data were collected through semi-structured questionnaires for HR personnel and an interview schedule for the manager of the National Council for Persons with Disability. a relatively minor role, accounting for 8.8% of the employment of Persons with Disabilities (PWDs) in Nairobi's 3-5-star hotel sector. Despite existing legislation setting a 5% employment quota for PWDs, none of the hotels in the study met this requirement, indicating a significant gap in the demand for PWD employment within this industry. The study recommends that the Kenyan government review and ensure the effective implementation of policies and legislation related to the employment quotas for PWDs. This includes providing better support and information to employers on making accommodations for PWDs and the advantages of utilizing financial incentives. These measures aim to encourage and increase the employment of PWDs in the hotel sector.
Key words: Demand Factors, Employment, Disability, 3-5 star hotels
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