Flexible Working Arrangements and Employee Satisfaction in Private Hospitals in Nairobi City County


  • Agure Michael Yugi The Catholic University of Eastern Africa
  • Dr. Doreen Njeje The Catholic University of Eastern Africa
  • Dr. Elias Mwangi The Catholic University of Eastern Africa




The level of satisfaction among employees profoundly impacts their dedication, morale, and effectiveness in achieving organizational goals. Striking a harmonious balance between professional commitments and personal life activities significantly enhances overall employee satisfaction. Thus, the study examined the relationship between flexible working arrangements and employee satisfaction in private hospitals in Nairobi County with a moderating effect of organizational culture. This investigation was underpinned by the theoretical principles of border theory, emphasizing how individuals manage and negotiate their work and non-work domains. The target audience for the research was 19 hospitals. The observational unit was made up of support staff and managers at the medium and high management levels. The study found that flexible working arrangements are positively and significantly related to employee satisfaction (p=0.000; =.288). The study recommended the private hospitals in Nairobi City County should ensure there is a flexible working arrangement. This can lead to increased job resources, such as reduced stress levels and improved work-life balance, which can positively impact employee satisfaction and productivity. Therefore, organizations should prioritize variable flexible working arrangements to promote employee wellbeing and satisfaction. It is suggested that a study be conducted to examine the effect of employee competency, leadership style, teamwork and work complexity on employee satisfaction. In addition to this, subsequent studies could be conducted in other counties, broadening the scope to include public hospitals, thereby providing a more comprehensive perspective on the subject matter.

Keywords: Flexible working arrangements, employee satisfaction, private hospitals, Nairobi City County, Kenya

Author Biographies

Agure Michael Yugi, The Catholic University of Eastern Africa

Postgraduate Student, The Catholic University of Eastern Africa

Dr. Doreen Njeje , The Catholic University of Eastern Africa

Senior Lecturer (Human Resource Management) School of Business, The Catholic University of Eastern Africa

Dr. Elias Mwangi, The Catholic University of Eastern Africa

Lecturer (Human Resource Management) School of Business, The Catholic University of Eastern Africa


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How to Cite

Yugi, A. M., Njeje , D., & Mwangi, E. (2023). Flexible Working Arrangements and Employee Satisfaction in Private Hospitals in Nairobi City County. Journal of Human Resource & Leadership, 7(3), 57–70. https://doi.org/10.53819/81018102t5215