Influence of Strategic Management Process on Loan Recovery: A Case of Higher Education Loans Board, Kenya


  • Daniel Ondieki Charana Jomo Kenyatta University of Agriculture and Technology
  • Dr. Susan Were, Ph.D. Jomo Kenyatta University of Agriculture and Technology


Strategic Management Practices, Loan Recovery Process, Strategic Planning, Strategic Formulation, Strategic Implementation, Credit and Monitoring Tactics, Higher Education Loans Board


The purpose of this study was to investigate the influence of strategic management practices on loan recovery process in Higher Education Loans Board (HELB) Kenya. The study was guided by the following objectives to; determine the influence of strategic planning, examine the influence of strategic formulation, establish influence of strategic implementation and evaluate the influence of strategic credit and monitoring tactics. The study utilized a descriptive survey research design. The population for this study constituted the 292 employees in HELB office and centers. The sample size was 88 respondents. The study used questionnaire to obtain quantitative and qualitative data for analysis which was further validated for analysis by pilot testing. Information was sorted, coded and input into the statistical package for social sciences (SPSS) for production of graphs and tables. Descriptive statistics and inferential statistics were presented. A multiple odd ratio regression model was used to test the significance of the influence of the independent variables on the dependent variable. Data was presented in tables, charts and figures. The study found that strategic planning, strategic formulation, strategic implementation, and strategic credit monitoring and evaluation tactics positively influence loan recovery process at HELB. The study recommends that staff be involved in strategic planning towards loan recovery, gap be identified before formulating the recovery strategies, careful planning and commitment on part of staff is needed to ensure execution of strategic objective is completed and HELB to regular contact as well as check on output level of credits to be in compliance with the existing covenant and strategy scope.

Keywords: Strategic Management Practices, Loan Recovery Process, Strategic Planning, Strategic Formulation, Strategic Implementation, Credit and Monitoring Tactics, Higher Education Loans Board

Author Biographies

Daniel Ondieki Charana, Jomo Kenyatta University of Agriculture and Technology

Postgraduate Student

Dr. Susan Were, Ph.D., Jomo Kenyatta University of Agriculture and Technology



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How to Cite

Charana, D. O., & Were, D. S. (2018). Influence of Strategic Management Process on Loan Recovery: A Case of Higher Education Loans Board, Kenya. Journal of Strategic Management, 2(2), 18–31. Retrieved from