Assessing the Influence of Codification on Performance in Commercial Banks in Kenya
Keywords:
Codification, Knowledge, Management, Strategy, Commercial, PerformanceAbstract
The main objective of the study was to establish the relationship knowledge management strategy and performance of commercial banks in Kenya. Commercial banks are beheld as knowledge-intensive organizations. This understanding is grounded on the reasoning that the basic resources are intangible as most of their activities are conformed to be work of an intellectual nature. Codification was identified as one of the strategies that an organization can employ to manage knowledge. The study adopted descriptive study of the 43 licensed commercial banks in Kenya as at December 2017. The unit of observation comprised of 172 senior managers drawn from the Human Resource Department, Risk and Compliance, Credit and the Finance department. Qualitative and quantitative research design was undertaken to carry out the research. The final report was compiled after carrying out a census of all the 43 banks which constituted the target population. Primary data was collected using self-administered semi-structured questionnaires and interviews. Binary logistic regression model was employed based on the dichotomy nature of the dependent variable. The findings established that codification strategy was a significant predictor of firm performance among commercial banks in Kenya. The findings pointed out that the odds of commercial banks that embraced codification strategy were more than banks that operated without the strategy in place. The conclusion was informed by data obtained from primary and secondary sources. The study concluded that codification strategy is necessary to generate unique database of knowledge which an organization can continuously exploit to attain good performance and a competitive edge in a disruptive environment.
Keywords: Codification, Knowledge, Management, Strategy, Commercial, Performance
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