Influence of Project Stakeholders Management on Project Performance; A Case of Water Supply System Extension Project Implemented by WASAC in Nyarugenge District, Kigali-Rwanda
DOI:
https://doi.org/10.53819/81018102t2334Abstract
This research assessed the influence of project stakeholders management on project performance, the case of Water Supply System Extension Project implemented in WASAC. The specific research objectives were to assess the influence of communication on project performance of Water Supply System Extension Project in WASAC; to determine the influence of stakeholders’ needs & expectation identification on project performance of Water Supply System Extension Project in WASAC; to examine the influence of stakeholders participation on project performance of Water Supply System Extension Project in WASAC and to find out the influence of conflict management on project performance of Water Supply System Extension Project in WASAC. The agent theory of stakeholders’ participation; project communication theory of change; stakeholders’ theory and institutional management theory were reviewed. The population is 287 and sample size is 167 participants. The simple random sаmрling teсhnique were used. The study used questionnaire; documentation; interview and observation research techniques during соlleсtiоn оf dаtа. The findings indicated a strong positive correlation (R = .896) between project performance of WSSEP in WASAC and the predictors, which include Communication, Stakeholders' Needs & Expectation Identification, Stakeholders Participation, and Conflict Management. R-squared (R2) equals to 0.803 (or 80.3%). Approximately 80.3% of the variance in Project Performance can be explained by these predictors, demonstrating the model's effectiveness in capturing the relationship between these variables. A one-unit increase in Communication corresponds to a 0.313 unit increase of project performance of WSSEP in WASAC (β=0.313 t=5.302 p value = 0.000). Similarly, a one-unit increase in Stakeholders' Needs & Expectation Identification corresponds to a 0.730 unit increase of project performance of WSSEP in WASAC (β=0.730 t=7.333 p value = 0.000). Also, a one-unit increase in Stakeholders Participation corresponds to a 0.450 unit increase of project performance of WSSEP in WASAC (β=0.450 t=3.830 p value = 0.000). And a one-unit increase in Conflict Management corresponds to a 0.337 unit increase of project performance of WSSEP in WASAC (β=0.337 t=3.496 p value = 0.000). Therefore, the p-values are less than 0.05 hence, all null hypotheses (H1-0, H2-0, H3-0 and H4-0) were rejected. WASAC should strengthen its communication strategies, invest in stakeholder needs identification processes, foster active stakeholder engagement throughout projects, and establish efficient conflict resolution procedures.
Keywords: Project stakeholders’ management; Communication; Stakeholders’ needs & expectation identification; Stakeholders participation; Conflict management and Project performance.
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