Mediating Effect of Social Security Administration on Relationship Between Transformational Leadership and Performance of Public Sector Social Security Agencies in Kenya
DOI:
https://doi.org/10.53819/81018102t5244Abstract
The management of social security by some state agencies has been accused of the issue of low coverage and not affordability. Thus, the purpose of the study was to examine the mediating effect of social security administration on relationship between transformational leadership and performance of public sector social security agencies in Kenya. The study was anchored on institutional theory. A positivist research philosophy was utilized in the study. The study adopted a correlational research design. The target population was 176 public sector social security agencies in Kenya. The study purposively selected two managers from each of the 176 public sector social security agencies in Kenya, resulting in a sample size of 352 participants. SPSS version 26 was used in the analysis of the data. The data was analyzed using descriptive and inferential statistics. The correlation results showed that social security administration is positively and significantly correlated with performance (r = 0.796, p=0.000). Social security administration plays a significant role in mediating the relationship between transformational leadership and performance in the public sector social security agencies in Kenya. The study concludes that social security administration encompasses several aspects, including having a clear vision and direction, inducing responsibility and technical expertise among employees. The study recommends that the management should prioritize having a clear vision and direction, instilling responsibility and technical expertise in employees. There is the need of maintaining an effective communication flow, promoting honesty and integrity, capitalizing on opportunities, prioritizing resource allocation based on urgency, investing financial resources wisely and keeping administration costs low. Social security agencies has to improve service delivery, communication and complaint platforms to be customer-centric. In addition, the government should develop a comprehensive social security policy for all citizens, including the informal sector.
Keywords: Social security administration, transformational leadership, performance, public sector social security agencies, Kenya
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