Leadership Approaches on Employees Performance in Microfinance Banks in Rwanda: A Case of Copedu Plc Microfinance

Authors

  • KWIZERA Lydia Mount Kenya University, Rwanda
  • GITAHI Njenga Mount Kenya University, Rwanda

DOI:

https://doi.org/10.53819/81018102t4190

Abstract

Leadership effectiveness depends on effective management, as organizational success depends on employee performance and leader/supervisor. The study was directed to assess the influence of leadership approaches on employees’ performance in microfinance banks in Rwanda. Research on leadership theories, including Douglas McGregor's X-Y, Fiedler's Contingency Theory, Trait Theories, Behavioral theories, and Charismatic Leadership, will benefit researchers, Copedu Plc, MKU University, Rwanda government, and public in general. The research design was descriptive. While the target population was 48 employees of Copedu Plc the sample, size was the same since the population was too small. The data was collected and analyzed using the Statistical Packages for Social Sciences (SPSS) Version 23, to show mean, standard deviation and percentages. The researcher used correlation coefficient to determine the relationship between variables while the regression analysis was to determine the influence of leadership approaches on employees’ performance in microfinance banks in Rwanda. The findings showed that majority of the respondents agreed that change leadership styles can adapt employees working environment leading to decision-making as team and minority disagree and implied that change leadership styles can adapt employees working environment. Majority of the respondents agreed that involve employees in decision making improves morale and employees flexibility decision making in microfinance and minority of respondents disagree with statement. This implied that involving employees in decision-making improves morale. Regression analysis on transformational leadership, p-value was .699 which was greater than the 0.05 set as standard significance levels. This means that null hypothesis stated that there is no significant influence of transformational leadership on employees’ performance of Copedu Plc, was accepted and goes by the null hypothesis, which states that the independent variable has doesn’t have influence employees’ performance in terms punctuality and good time management, creativity and innovation and ability to perform efficiently. Researcher recommends management delegating empowers to employees for trust, professional development, and situational leadership.

Keywords: Leadership Approaches, Employees Performance, Microfinance Banks, Copedu Plc Microfinance, Rwanda.

Author Biographies

KWIZERA Lydia , Mount Kenya University, Rwanda

Department, Business Administration

GITAHI Njenga, Mount Kenya University, Rwanda

Department, Business Administration

References

Arnold, E. (2005). Managing human resources to improve employee retention: The Health Care Manager, 24 (2), 132-40.

Arnold, H. J., & Feldman, D.C. (2012). Organizational Behavior (International ed.) Singapore:

McGraw-Hill.

Armstrong, M. (2003). A Handbook of Human Resource Management Practice. London: Kogan

Armstrong, M. (2009). Handbook of Management and Leadership: A guide to managing for result. Landon: Kogan Page.

Armstrong, M. (2014). A Handbook of Human Resource Management Practice. London: Kogan Page.

Babatunde, O., & Emem, I. (2015).The Impact of Leadership Style on Employee’s Performance in an Organization, Journal of Inernational Knowledge sharing Platform 5(1), 22245731.

Bamberger, P., & Meshoulam, I. (2000). Human Resource Management Strategy. Thousand Oaks, CA: Sage.

Beardwell, J., & Claydon, T. (2007). Human Resource Management: A Contemporary Approach. London: Prentice Hall.

Borman, W. C., & Motowidlo, S. J. (2013). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt & W. Borman (Eds.), Personnel selection in organizations (pp. 71–98). New York: Jossey-Bass.

Bratton, J., & Gold, J. (2003). Human Resource Management, Theory and Practice. New

York: Palgrave Macmillan.

Chew, J. C. (2014). The Influence of Human Resource Management Practices on the Retention of Core employees of Australian Organization (PhD Thesis, Murdoch University). Retrieved from https://core.ac.uk/download/pdf/11231292

Chrita, K. (2013). Role of Leaders on employee Retention: A Pragmatic study with Reference to

Private Sector Bank Employee. Retrieved from www.irjbm.org

Churton, M., & Brown, A. (2010). Theory and Method. (2nded.).New York: Palgrave Macmillan.

Coakes, S. J., & Steed, L. G. (2001). SPSS analysis without anguish. Milton: John Wiley & Sons Australia, Ltd.

Dar, L., Akmal, A., Naseem, M.A., & Khan, K. U. D. (2011). Impact of Stress on Employees Job

Performance in Business Sector of Pakistan. Global Journal of Management and Business Research .11(6), 0975-5853

Das, B.L., & Baruah, M. (2013).Employee Retention: A Review of Literature. Journal of

Business and Management, 14 (2) 2319-7668

Deery, M. (2008).Talent management, work-life balance and retention strategies: International Journal of Contemporary Hospitality Management, 20 (7), 792-806.

Devi,V. R . (2009). Employee engagement is a two way street: Human resource management international digest, 17 (2), 3-4.

Dotse, J. & Asumeng, M. (2014). Power Distance as Moderator of the Relationship between

Organizational Leadership Style and Employee Work Attitudes: An Empirical Study In Ghana. International Journal of Management Sciences and Business Research, 3(5).

(2226-8235). Retrieved from http://www.ijmbsr.com

Dubrin, A. (2007). Leadership: Research findings, practice, and skills. New York: Houghton Mifflin.

Gabriel, K. Dougals, M., & Omusebe, J.M. S. (2013). Effects of performance appraisal on employee productivity: A case study of Mumias Sugar Company Limited. International Journal of Innovative Research and Development, 12(9), 2278-021 Retrieved from www.ijird.com.

Gardner, D.G., Dyne, L.V., & Pierce, J.L. (2014). The effects of pay level on organization-based self-esteem and performance: a field study. Journal of Occupational and Organizational Psychology, 77(3): 307-322.

Gentry, A.W., Kuhnert, W.K., & Mondore, P.S. (2007). The influence of supervisory-support climate and unemployment rate on part-time employee retention a multilevel analysis. Journal of Management Development, 26(10), pp. 1005-1022.

Greenhaus, J.H. (2004). Breaking all the rules for recruitment and retention. Journal of career planning and employment. 61(3): 6-8.

Griffin, R.W., Welsh, A., & Moorhead, G. (2011). Perceived Task Characteristics and

Employee Performance: A Literature Review. Academy of Management Review, 6 (4), 655-664.

Gwavuya, F. (2011). Leadership Influences on Turnover Intentions of Academic Staff in

Institutions in Zimbabwe. Academic Leadership Journal, 9 (1), 1-15.

Hannay, M., & Northan, M. (2000). Low-Cost Strategies for Employee Retention. Compensation & Benefits Review, 32 (65), 65-72.

Harvard Business Essentials. (2002). Hiring and keeping the best people, Harvard Business School Publishing, Boston, Massachusetts, USA.

Helenius, M., & Hedberg, L. (2007).What leaders can do to keep their key employees:

Retention Management (Master’s thesis, Goteborg University). Retrieved from https://gupea.ub.gu.se/bitstream/2077/4733/1/07-26

Hytter, A. (2007). Retention strategies in France and Sweden. The Irish Journal of Management, 28 (1), 59-79.

Iheriohanma, E.B.J., Wokoma, C.U. & Nwokorie, C.N. (2014). Leadership Question and the

Challenges of Community Development in Nigeria, European Scientific Journal, 10(35): 204–216.Retrieved from http://eujournal.org

Iqbal, N., Anwar,S., & Haider, N.(2015). Effect of Leadership Style on Employee Performance.

Irshad, M. (2011). Factors Affecting Employees Retentions: Evidence from literature Abasing Journal of Social Sciences, 4(1).

Joo, B.K., & Park, S., (2010). Career Satisfaction, Organizational Commitment, and

Turnover Intention. Leadership & Organization Development Journal, 31(6), 482-500. Joppe, M. (2000). The Research Process.

Karamat, A. U. (2013). Impact of Leadership on Organizational Performance Case

Company D&R Cambric Communication (Master’s thesis, University of Applied Sciences).Retrieved from https://publications.theseus.fi/bitstream

Karatepe, O. M. (2013). High-performance work practices, work social support and their effects on job embeddedness and turnover intentions. International Journal of Contemporary Hospitality Management. 25 (6), pp. 903-921.

Kaye, B., & Evans, S.J. (2003). How to Retain High-Performance Employees. (2), pp.291-

Keijzers, B. (2010). Employee motivation related to employee performance in the Organization (Bachelor’s thesis, Tilburg University).

Kelagama, S., & Epaarachchi, R. (2001). Productivity, Competitiveness and Job Quality in

Garment Industry in Sri Lanka A discussion paper: Institute of Policy Studies of SriLanka. Retrieved from http://www.ibrarian.net/navon/paper

Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Schaufeli, W.B., de Vet Henrica , C.W., &

Van der beek, A. J. (2011). Conceptual Frameworks of Individual Work Performance: A System Review, 53(8). DOI: 10.1097/JOM.0b013e318226a763

Kostiuk, P. F., & Follmann, D. A. (1989). Learning Curves, Personal Characteristics, and Job Performance. Journal of Labor Economics, 7 (2), 129-146.

Kwenin, D.O. (2013). Relationship between work environment, career development opportunities and employee retention in Vodafine Ghana.Golbal. Journal of Human Resources Management,

Kyndt,E., Filip,D.F., Michielsen,M. & Moeyaert, B. (2009). Employee Retention: Organizational and Personal Perspectives. Vocations and Learning, 2(3), 195-215

Lawler, E.E. (2003). Reward Practices and Performance Management System Effectiveness. Center for Effective Organizations. Organizational Dynamic, 32(4), 396-404.

Leader to Leader 2. (2008). Enduring Insights on Leadership from the leader to leader.

North.S. (2011). Finding new roles for existing staff within your Organization. Human resource management international digest, 19 (5), pp. 3-5

Nwokocha,I., & Iheriohanma.E.B.J. (2015). Nexus between Leadership Styles, Employee Retention and Performance in Organization in Nigeria, European Scientific Journal, 11(13), 1857 - 7881.

Macky,K.,& Johnson, G. (2000).The strategic Management of Human Resources. Auckland, New Zealand: Irwin/McGraw-Hill.

Madiha, R. F., & Mariam, A. (2013). Why Workers Switch Industry? The Case of Textile Industry of Pakistan. Asian Journal of Business Management, 5(1), 2041-8744.

Maliku, M. K. (2014). The perceived relationship between employee retention and Organizational performance at national oil corporation of Kenya (Master’s Thesis, University of Nairobi, Kenya). Retrieved from http://erepository.uonbi.ac.ke/bitstream/handle/11295/76453

Masood, A. (2013). Effects of Job Stress on Employee Retention: A Study on Banking Sector of Pakistan. International Journal of Scientific and Research Publications 3(9), 2250-3153 Retrieved from www.ijsrp.org.

Masood, R.Z. (2011). Stress Management: A key to Employee Retention. Management Insight, 7(1), 0973-936X. Retrieved from http://vibrancecenter.businesscatalyst.com

Messmer, M. (2000). Orientations programs can be key to employee retention. In Strategic Finance, 81 (8):12-15.

Msengeti, D. M., & Obwogi, J. (2015). Effects of Pay and Work Environment on Employee Retention: A Study of Hotel Industry in Mombasa County.

Muhammad, F.J.&Usman,M.M.(2012). Leadership Styles Enhances the Employee Organizational Commitment: A Case Study of Educational Institutions in Lahore. International Journal and Conference Management, Statistics and Social Science, 1-26. Retrieved from http://www.hup.edu.pk

Muindi, F.K. (2011). The relationship between Participation in Decision making and Job Satisfaction among academic Staff in the School of Business University of Nairobi (Master’s Thesis, University of Nairobi, Keyna). Retrieved from https://profiles.uonbi.ac.ke

Ontario,R.N.(2004). Human resource management and firm performance. Journal of Management, 21 (71):1-738.

Opatha, H. (2014). Human Resources Management. Colombo, Sri Lanka.

Porter, K., Smith, P., & Fagg, R. (2006). Leadership and Management for HR Professionals.

(3rded.).UK: Jordan Hill library.

Price, J.L. (2001). Reflections on the Determinants of Voluntary Turnover. International Journal of Manpower, 22 (7), 600-624.

Prince, B.J.(2005). Career-focused employee transfer processes. Career Development International, 10(4), 293-309.

Samuel, O., & Chipunza, C. (2009). Employee Retention and Turnover: Using Motivational Variables as a Panacea. African Journal of Business Management, 3 (8), 410-415. Doi: 10.5897/AJBM09.125

Saunders, M., Lewis, P., & Thornhill, A. (2004). Research Methods for Business Students (3rded.). Delhi. India: Pearson Education Limited.

Sekaran, U., (2003), Research Methods for business: A skill building approach, New York: John –Willy and Sons, Inc.

Sekaran,U., & Bougie, R., (2009). Research methods for business: A skill building approach.

(5thed.). Wiley Publishers.

Shamsuzzoha, A. (2007). Employee Turnover-a Study of its Causes and Effects (Phd thesis, University of Vaasa. Finland) Retrieved from http://www.fvt.tuke.sk

Steel, R.P., & Griffeth, R.W. (2002). The elusive relationship between perceive employment opportunity and turnover behavior: A methodological or conceptual artifact. Journal of Applied Psychology, 74(6), 846-854.

Ushie, E.M., Agba, A.M., Ogaboh, A.M., Agba, M.S., & Chime, J. (2010). Leadership Style and

Employees’ Intrinsic Job Satisfaction in the Cross River Newspaper Corporation, Calabar, Nigeria. International Journal of Development and Management Review, 5 (1), 61-73.

Van Scotter, J., Motowidlo, S. J Cross, T. C. (2000). Effects of task performance and contextual performance on systemic rewards. Journal of Applied Psychology, 85 (4),

Viswesvaran, C., & Ones, D.S. (2000). Perspectives on models of job performance. International Journal of Selection and Assessment, 8(4),

Vos, D. Ans., & Meganck, A. (2009), What HR managers do versus what employee’s value Exploring both parties’ views on retention management from a psychological contract perspective, Personnel Review, 38(1), pp. 45-60.

Wakabi, B. M. (2016). Leadership Style and Staff Retention in Organizations. International Journal of Science and Research, 5(1), 2319-7064 retrieved from https://www.ijsr.net/archive/v5i1/NOV152642

Zervas, C. & David, L. (2013). Leadership Style: Is there “one Best”, or is Flexibility worth developing? Retrieved from http://www.leadershipadvantage.com/leadership. html

Zhang, Y. Y. (2012). The impact of performance management system n employee performance

Downloads

Published

2023-08-31

How to Cite

Kwizera, L., & Gitahi , N. (2023). Leadership Approaches on Employees Performance in Microfinance Banks in Rwanda: A Case of Copedu Plc Microfinance. Journal of Strategic Management, 7(5), 108–133. https://doi.org/10.53819/81018102t4190

Issue

Section

Articles